Providing Excellent Customer Service as a Contractor

By Karen L. Edwards, RCS Editor.

Everyone says that their company provides good customer service, but what does it look like?

In a recent blog post shared by Beacon Roofing Supply, they discuss exactly how contractors can provide excellent customer service. They note that good customer service leads to increased customer referrals which means improved cash flows.

It’s important to take the time to define just what good customer service means for your particular company. Meet with your leadership team and talk about your current processes. Create a customer experience playbook that can be shared with all employees, so they understand the importance of providing a great experience for every customer.

Always remember that your crews are the face of your business and they need to understand the service experience that you want to provide for every customer. Remember to include what to do on the rare occasion when a customer might not be satisfied. Help your team understand the process and empower them to remedy the situation.

In the article, Beacon Roofing Supply shares six ways to make your team and your business excel at customer satisfaction. They stress the importance of communication because it’s easy to forget that “…what is common knowledge to you is a mystery to your customers.” Communication goes both ways as well. They share the importance of asking questions and listening to your customers.

Read all six ways to excel at customer service and watch your business thrive. 

About Beacon Roofing Supply

Headquartered in Herndon, Virginia, Beacon is one of the largest distributors of commercial and residential roofing products, complementary construction, and building materials serving the entire United States and six Canadian provinces.

Beacon is a leading provider of commercial and residential roofing, siding, windows, decking, insulation, specialty lumber, waterproofing, and air barrier systems to the North American building industry. Leveraging a network of trusted regional construction suppliers, we have supported contractors who rely on us to run their businesses for nearly 100 years.

Our team of more than 8,000 employees throughout North America works to ensure contractors have immediate, local access to the building supplies and roofing products they need, exactly when they need them. Through strategic investments in new technology and an ever-expanding network of locations throughout the United States and Canada, we help contractors save time, manage work more efficiently, and enhance their businesses. Learn more about them in their RCS directory or at www.becn.com

Check out this and other great articles on the new Beacon Talks page.