10 common questions clients ask before a project

By Dani Sheehan. 

Choosing a contractor to invest in is stressful for clients, but you can put them at ease and make the decision effortless by making sure you have answers to all their questions. 

When clients start looking for a contractor to replace or repair their roof, they are often overwhelmed with competing options. One way they narrow down their choices is reaching out to contractors to ask follow up questions. These are essentially interviews, where you are the candidate and the client the recruiter. Some of the top things they will be paying attention to are your qualifications, credentials and track record. In order to show them that you can build them a long-lasting, quality roof, you need to be able to communicate your skills and answer their questions confidently.  

To help you prepare, here’s a list of 10 common questions clients might ask before hiring you for the job. Being honest and thorough in your answers helps build trust with your potential customers and will set you apart from your competition. 

1 – Is your company licensed and insured?  

Be ready to provide proof of your licensing and insurance to show clients they’re working with a reputable and protected business. 

2 – Can you show me references from past projects?  

Showcase your best work by creating a portfolio to share with potential customers. Ask a few past customers if they’re willing to be contacted to vouch for your services. 

3 – What do you think the timeline looks like for this project? 

Clients appreciate transparency and need to know how long their home will be disrupted. Provide a realistic timeframe and account for factors like weather and material availability that might cause delays. 

4 – Can you give me an estimated cost for this?  

Cost is one of the biggest hurdles to closing the sale. Clear and detailed estimates are crucial. Embed Instant Roofer’s roofing cost calculator on your website so that clients have this information up front. 

5 – What happens if there are additional permits needed for the job? Will you handle obtaining them? 

Don’t be caught off guard by local regulations. Understand the permits required for each of your service areas. 

6 – Do you have material and labor warranties? 

Be proud of your craftsmanship and the materials you use. Learn about manufacturer warranties and offer warranties on your services. 

7 – What does the cleanup process look like? What happens to old materials? 

A clean jobsite is a sign of professionalism. Show potential customers that you care about their property and will go the extra mile to clean up after yourself and your crew. 

8 – What is defined in your contract? Does it detail scope? 

Set clear expectations with a detailed contract that protects both you and the client. 

9 – What is your payment process?  

Offer a transparent payment schedule that aligns with the project milestones. Clients can use Instant Roofer’s roof financing calculator to help them plan accordingly. 

10 – If issues or changes pop up in the project, what would you do? 

Having a plan for the unexpected highlights your commitment to clear communication and problem solving. 

Partnering with Instant Roofer can give you even more of a competitive edge. Instant Roofer connects you with clients who have already taken the step by requesting an accurate, AI-driven estimate. Whether you embed their roofing calculator onto your company’s website or join their Exclusive Leads for Roofers program, they can help streamline the sales process, bringing you customers who are already confident in your pricing and reputation. 

Make sure you use all the tools at your disposal to help clients feel confident in choosing you for their project! Get access to more leads and a powerful roofing calculator with Instant Roofer!