By Dani Sheehan.
When it comes to small businesses, there’s one thing that can set you apart from the competition: stellar customer service. That’s where Ruby can help. Ruby is dedicated to helping small businesses, like your roofing company, not only to meet but exceed customer expectations. They have a customer service quiz to help you evaluate how well your business is doing in this area.
If there’s one thing every business needs to get right, it’s customer service. More than technology, marketing or even a great product or service, the experiences people have with a business are what matter most. The majority of consumers consider customer service a deciding factor in making purchases. Many are even willing to pay more if they know they will be taken care of.
Despite the numerous reasons to provide exceptional experiences for their customers, many businesses fall short. The numbers tell an alarming story:
Curious how your business stacks up? Take Ruby’s quiz to find out. They’ll ask you a few questions about your business, and at the end you’ll get personalized results with an overall profile and score, how you perform in different categories and steps to take to improve customer satisfaction. This assessment is divided into three sections and will only take about five to ten minutes to complete.
What the quiz assesses:
Ready to see how your company measures up? Take their customer service quiz now and discover where you excel and where there’s room for improvement. With Ruby by your side, you can improve your customer service, impress your customers and watch your business thrive.
Much more than a virtual assistant, answering calls, scheduling appointments, customer intake, payment collection, and more, Ruby does it all, so busy contractors don’t have to. As a member of the RoofersCoffeeShop community, you can use code RCS100 to save $100 on your first three months with Ruby!
For $100 off your first three months with Ruby, use coupon code RCS100.
Learn more about Ruby in their Coffee Shop Directory or visit www.ruby.com.
About Dani
Dani is a writer for The Coffee Shops and AskARoofer™. When she's not writing or researching, she's teaching yoga classes or exploring new hiking trails.
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