Improve Customer Service by Improving Your Paperwork Processes

By Corey Mann, Leap. 

Manage your projects from beginning to end with this centralized platform and move your company’s customer service scores from good to great.  

Being a roofer is hard enough without worrying about the business side of the job. As a contractor, you have the job you love to do and then you have the paperwork and business management that seem to never end. Leap understands the headache of these responsibilities and a lack of processes can make it even more challenging. By bringing the entire workflow and communication into a centralized location, you can become the professional contractor. 

What does it mean to be the professional contractor? 

Is paperwork starting to pile up in your office? Are your team’s schedules never in sync? And are your in-home sales taking too long or missing the mark with homeowners? 

If so, you are not alone. Roofing contractors across the country are facing these same inefficiencies on a daily basis. And until now, there weren’t many ways to implement change. These real frustrations have led to real costs for your business in both the short and long term. 

“You could be an artist and do really good work, but that’s not why homeowners are upset. Homeowners are upset because of the miscommunication and unreliability of the work.” – Leap CEO, Patrick Fingles. 

As new technology has entered the market, roofers are discovering new ways to become more efficient as a business and more effective when working with homeowners. And at Leap, we’re dedicated to providing roofers with a platform that can adapt your business today to where you want it to be in the future. 

To be the professional contractor, you need to provide the best production, communication, customer service and experience at every job, in every home, every time. 

Whether you’re a neighborhood contractor or a national franchise, you want to build trust with your customers and have complete confidence in every aspect of your business. From the initial lead to project completion, the Leap Platform can get you there. 

The Leap Platform makes it easier for roofing contractors to win more jobs and manage each project more efficiently. Our team at Leap understands that roofers do outstanding work, despite facing miscommunications, mishaps and delays that inconvenience homeowners and cost you time and money. 

That’s why we’ve built an end-to-end management platform that eliminates common production and management errors so that your team can focus on providing high-quality work and great customer service. You no longer have to stress over never-ending paperwork, inaccurate estimates, pricing corrections and schedule changes ever again. 

Winning more with Leap 

It’s important to understand that homeowners value your attention, management, and trust more than you think. Therefore, top-notch work can be completely undermined by inefficient communication, outdated processes and unprofessional experience. 

Bring it all together with a platform that helps you manage more in one place. From leads and estimates to project workflow and communication, you can do it all in Leap. 

Do it all your way with a range of flexible features. Leap’s features can adapt to your business today and wherever you want to be in the future. 

Get all the help you need from a team that’s actually been in your shoes. The experts at Leap are dedicated to making your success their top priority. 

Homeowners do their research, and so do your competitors. Get ahead and stay ahead by taking control over your operations, managing every step of your daily workflow in one centralized application. 

To be the professional contractor that showcases high quality work, you first need to provide a customer experience that truly resonates with homeowners. The Leap Platform is built to do just that, with varying product options to fit your specific needs, no matter the size of your business. 

Original article source: Leap